Refund policy

🔁 Refund & Return Policy for houseofkalaa.in
Last Updated: April 24, 2026

At houseofkalaa.in, we want you to be satisfied with your purchase. Please read our policy carefully before placing an order.

     
  1.     📦 Return Eligibility    

    We accept returns/exchanges within 7 days of delivery only if:

       
           
    • Product is unused, unwashed, and in original condition
      •      
    • All tags, labels, and packaging are intact
      •      
    • You received a wrong, damaged, or defective product
      •    
       

    👉 Return request must be raised within 7 days with proof.

     
    2.  
  2.     ❌ Non-Returnable Items    

    We do NOT accept returns for:

       
           
    • Used, worn, or washed products
      •      
    • Products without original tags
      •      
    • Items purchased during sale/discount
      •      
    • Innerwear or hygiene-sensitive items (if applicable)
      •    
     
    3.  
  3.     🔄 Exchange Policy    
           
    • We offer size or product exchange only (subject to stock availability)
      •      
    • Exchange requests must be raised within 7 days of delivery
      •      
    • If the requested size is unavailable, you may choose another product
      •    
     
    4.  
  4.     💰 Refund Policy    

    Refunds are provided only in the following cases:

       
           
    • Wrong product delivered
      •      
    • Damaged or defective product received
      •      
    • Order cancelled before dispatch
      •    

    Refund Method:

       
    • Prepaid Orders: Refunded to original payment method
      •  
    • COD Orders: Refunded via bank transfer or store credit

    Timeline:

       
    • Refund processed within 5–7 business days after approval
     
    5.  
  5.     🚚 Return Process    

    To request a return:

       
           
    • Contact us at 📧 ravimangukiya1@gmail.com or WhatsApp 📞 +91 99091 60147
      •      
    • Share:        
                 
      • Order ID
        •          
      • Issue details
        •          
      • Product images/videos (mandatory for damaged/wrong items)
        •        
           
      •      
    • Our team will verify and approve the request
      •    

    Reverse Pickup / Self Shipping:

       
    • Reverse pickup will be arranged if service is available in your area
      •  
    • If not available, you must self-ship the product

    Shipping Charges:

       
    • Free for wrong/damaged product
      •  
    • Customer bears shipping cost for other reasons (like size issue)
     
    6.  
  6.     ❌ Cancellation Policy    
           
    • Orders can be cancelled before dispatch only
      •      
    • Once shipped, cancellation is not allowed
      •    
     
    7.  
  7.     🚫 Cash on Delivery (COD) Policy    
           
    • COD charges (if any) are non-refundable
      •      
    • For COD orders:        
                 
      • We may offer exchange only (no refund)
        •          
      • Repeated fake orders may lead to COD restriction
        •        
           
      •    
     
    8.  
  8.     📦 Return Rejection Conditions    

    We reserve the right to reject returns if:

       
           
    • Product shows signs of use
      •      
    • Tags are missing
      •      
    • Return request is made after 7 days
      •    
     
    9.  
  9.     📞 Contact Us    

    For return/refund support:

      📧 Email: ravimangukiya1@gmail.com
      📞 Phone/WhatsApp: +91 99091 60147

      📍 Address:
      353, 3rd Floor Gruham Empire Near Shrusti RowHouse,
      Sayan Rd, Amroli, Surat - 395107